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Privacy Policy

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McKleenz Technical Services LLC (“McKleenz” or “we”, “us”, or the “Company”) take your privacy seriously. This Privacy Policy explains how we collect, use, share, and protect your Personal Information.

If you do not want us to handle your Personal Information in this manner, please do not use the McKleenz Platform. Personal Information is information that could reasonably be used to identify you individually, such as your name, e-mail address, and mobile number.

This Privacy Policy explains:

What information we collect

How we use that information

How we may share that information

How we protect your information

Your choices regarding your Personal Information

How to contact us with questions about this Privacy Policy

This Privacy Policy applies only to information that we collect on the website McKleenz.ae, (the “Site”) and through the McKleenz mobile application, including the mobile application for service requesters and the mobile application for service professionals (the “App”) (collectively the “McKleenz Platform”).

Any information you provide to the McKleenz Platform, including any Personal Information, will be  transferred to and processed by our computer servers.

I. INFORMATION WE COLLECT

a) Information You Give Us

We collect information that you voluntarily share with us through the McKleenz Platform.

Contact information, such as your name, physical address, telephone number, and email address Information about your home, such as the number of bedrooms, the types of appliances and zip code or postal code where your home is located

Billing information and/or information regarding your PayPal, Google Wallet or other digital payment accounts

If you participate on the McKleenz Platform as a service professional, you may give us:

Contact information, such as your name, email address, mailing address, and phone number

Log-in information, including your McKleenz Platform username and password

Application information, if requesting consideration to participate as a service professional through the McKleenz Platform, such as your experience, skills, eligibility to work, and availability

Local ID number, if you are a service professional who wishes to participate on the McKleenz Platform and you are selected for a background check

If you apply on the McKleenz Platform for employment with McKleenz, you may give us:

Contact information, including your name, email address, telephone number, and mailing address Resume and LinkedIn profile

More about payment card information:

Although users can submit credit card or other payment card information to pay for a service through the McKleenz Platform, McKleenz does not receive this information itself. Payment card information is transmitted directly to a third-party payment card processor, Payfort, through an Internet connection secured by industry-standard Secure Socket Layer (SSL) encryption technology. Payfort then communicates to McKleenz whether your payment has cleared, but does not provide payment card information to McKleenz. Contact Payfort’ for the privacy policy on support@payfort.com.

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

Surveys

You may, at your choice, complete surveys on the McKleenz Platform about, for example, your level of satisfaction with the McKleenz Platform, your engagement with the McKleenz Platform, and your awareness of McKleenz Platform features. In some cases, we may link the information you provide in the survey with Personal Information in your McKleenz account, such as your name or email address.

When linked to Personal Information, your survey information becomes Personal Information too.

b) Information We Collect Through Technology

We collect information through technology to enhance our ability to serve you. When you access and use the McKleenz Platform, McKleenz and, in some cases, our third-party service providers collect information about how you interact with the McKleenz Platform. We describe below a few of the methods we use to collect information through technology.

When you visit the McKleenz Platform, we collect your Internet Protocol (IP) address. An IP address is often associated with the portal you used to enter the Internet, like your Internet service provider (ISP), company, association, or university. While an IP address may reveal your ISP or geographic area, we cannot determine your identity solely based upon your IP address. However, we may link the last IP address you used to access the McKleenz Platform to Personal Information you provide us.

We may also collect a unique identifier for your computer, mobile device, or other device used to access the McKleenz Platform (“Device Identifier”). A Device Identifier is a number that is automatically assigned to the device you used to access the McKleenz Platform. We may link the Device Identifier to other information about your visit, such as what pages you viewed, and to Personal Information you provide us, such as your name.

Do We Use Cookies?

Yes. For more information about cookies, please visit our Cookies Policy.

Web Beacons

We may include small graphic images or other web programming code, called web beacons (also known as “pixel tags”, “web bugs” or “clear GIFs”), in our web and mobile pages and messages. The web beacons are minute graphics with a unique identifier. They are used to track the online movements of
Web users. In contrast to cookies, which are stored in a user’s computer hard drive, web beacons are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. Web beacons help us better manage content on the McKleenz Platform by informing us what content is effective, monitoring how users navigate the McKleenz Platform, counting users of the McKleenz Platform, and counting how many e-mails sent by us were actually opened.

Your ‘Do Not Track’ Browser Setting

We do not support the Do Not Track (DNT) browser setting. DNT is a preference you can set in your browser’s settings to let the websites you visit know that you do not want the websites collecting your Personal Information.

We do track your online activities over time and across third-party websites or online services. For example, we use web beacons to help us determine what links or advertisers brought you to our Site.

We also use third-party service providers to display advertisements to you on other websites based on
your activities while on the McKleenz Platform.

c) Information Collected by Mobile Applications

When you use the App, the App may automatically collect and store some or all of the following information from your mobile device (“Mobile Device Information”), including, but not limited to:

The type of Internet browsers you use with the App.

Your preferred country site.

Your mobile operating system.

Your phone number or other identifiers assigned to your mobile device, including: The IP address of your mobile device, The manufacturer and model of your mobile device

We may also collect information about how you use the App, such as the amount of time you spend using the App, how many times you use a specific feature of the App over a given time period, how often you use the App, and actions you take in the App. In addition, we may gather information about the website from which you downloaded the App to help us determine what App download site is most effective (collectively “App Usage Information”).

We may link your Mobile Device Information and App Usage Information to Personal Information you have provided us, in which case we will treat the combined information as Personal Information.

Location Tracking

If you are a service professional using McKleenz’s mobile application for service professionals (the “SP Portal”), we may collect your geographic location by using Global Positioning System (GPS) information sent to us from the SP Portal. For more information on when this information is collected, how we use it, and with whom it is shared, services professionals should refer to the Service Professional Agreement available on the service professional portal.

We only collect location information about service professionals who have been accepted to participate on the McKleenz Platform and not about service requesters or about service professionals applying to participate in the McKleenz Platform.

d) Information You Provide About a Third Party

If you choose to use our referral service to tell a friend about the McKleenz Platform, we may collect your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the McKleenz Platform. We store this information only to send this one-time email and to track the success of our referral program. We do not use this information for any other marketing purpose unless we obtain consent from that person or we explicitly say otherwise. Please be aware that when you refer a friend, your e-mail address may be included in the message sent to your friend.

e) Information Third Parties Provide About You

We may supplement the information we collect about you through the McKleenz Platform with records received from third parties in order to enhance our ability to serve you, to tailor our content to you, and to offer you information that we believe may be of interest to you. For example, websites on which we have placed advertisements, such as Google, may tell us which ads about McKleenz you clicked. This is often called “conversion tracking.”

In addition, when third parties conduct background checks on service professionals, those third parties share the results of the background check with McKleenz.

If you login to the McKleenz Platform through a social networking site, such as Facebook, we may collect your Facebook authentication token and account identification number and use that information to provide you with access to your account on the McKleenz Platform.

We will apply this Privacy Policy to any Personal Information received from third parties, unless we have disclosed otherwise.

f) Information You Provide to a Third Party

The McKleenz Platform includes links from the McKleenz Platform to sites or applications operated by third parties (“Third-Party Sites”) and plug-ins (such as Twitter buttons) from Third-Party Sites.

For example, service professionals may be directed to a Third Party Site, so that the Third Party Site can conduct a background check. The Third Party Site may ask the service professional for identifying information to conduct the background check.

Some Third-Party Sites link to McKleenz and share information with McKleenz. For example, in some cases, you can book services through the McKleenz Platform with one of our booking partners. In that case, you might provide the booking information, such as your name, telephone number, email address, and booking address, to the booking partner. The booking partner might then share the necessary booking information with us.

McKleenz does not control any Third-Party Sites, and is not responsible for any information they may collect. The information collection practices of a Third-Party Site are governed by that site’s privacy policy.

We recommend that you read the Third-Party Site’s privacy policy if you choose to enter any Third-Party Site or click on a plug-in.

II. HOW WE USE THE INFORMATION WE COLLECT

We use the information we collect to serve our customers, consider applicants, market and promote our services, and improve your experience at the McKleenz Platform. Some examples include:

Scheduling, rescheduling, and cancelling services

Rating service professionals

Addressing service complaints

Communicating with you by email, telephone, or text message, in accordance with your wishes

Managing payments for services

Considering whether to engage service professionals on the McKleenz Platform

Evaluating job applications to work at McKleenz

Improving customer service

Sending you marketing and promotional emails, unless you have told us you do not want to receive such emails

Troubleshooting technical problems on the McKleenz Platform

Responding to questions and feedback

Conducting research and analysis

Running online or mobile sweepstakes, contests, or other promotions

Marketing and advertising products and services

Continuously evaluating and improving the online and mobile user experience

Preventing, discovering and investigating violations of this Privacy Policy or any applicable terms of service or terms of use for the Mobile Application, and investigating fraud, chargebacks or other matters

Contacting you with regard to your use of the McKleenz Platform and, in our discretion, changes to the McKleenz Platform and/or the McKleenz Platform policies

Data Retention

We delete the back-ups of the databases containing your Personal Information after 12 months, unless you request that we delete it earlier.

III. HOW WE SHARE THE INFORMATION WE COLLECT

We do not sell, rent, or trade your Personal Information to third parties other than as disclosed in this Privacy Policy at the time you provide your information. The following are some of the ways we share your information:

a) Third Parties Providing Services on Our Behalf

Third party companies and individuals provide or facilitate certain aspects of the services offered through the McKleenz Platform on our behalf. We may provide these third-party service providers with access to your information, including your Personal Information, so that they can perform these services for us. We require these third-party service providers to provide safeguards for your Personal Information similar to the ones that we provide.

The following are some examples of how we share your information with third-party service providers. We retain third-party service providers to help us perform data analytics regarding your interactions with the McKleenz Platform. For example, Google Analytics (privacy policy here) may track what pages users visit on the Site, whether users use any coupon codes, and what services users request to determine how users use the Site.

In some cases, these third-party service providers, may in turn share your Personal Information, such as your name and email address, with other third parties for their marketing-related purposes. If you wish to opt out of having your Personal Information shared with such third parties, please email services@McKleenz.ae.

Service providers help us to provide functions available through the McKleenz Platform We use third-party service providers to analyze your use of our App. We may disclose your Personal Information to an attorney in the process of obtaining legal advice. We use Payfort, a third-party service provider, to process any billing information, including credit card information you submit.

When service professionals applying to participate on the McKleenz Platform provide their local ID numbers for a background check, the local ID number is transmitted using SSL encryption to the background check service provider.

Some of the advertisements you see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy.

b) If You Agree To Receive Information From Third Parties

When using the McKleenz Platform, you may be presented with opportunities to receive information or marketing offers directly from third parties. If you agree to share your Personal Information to receive this information or marketing offers, your Personal Information may be disclosed to such third parties.

All the information you disclose to the third parties will be subject to the privacy policy and practices of such third parties. We are not responsible for the privacy policies and practices of such third parties and, therefore, you should review the privacy policies and practices of such third parties prior to sharing your Personal Information with them. If you later decide that you no longer want to receive communication from such a third party, you will need to contact that third party directly.

c) Booking Partners

We share your Personal Information with booking partners. Upon request, we provide our booking partners with information about the services you booked through the McKleenz Platform.

d) Sweepstakes, Contests and Promotions

We may offer sweepstakes, contests, and other promotions (any, a “Promotion”) through the McKleenz Platform that may require providing Personal Information to register. By participating in a Promotion, you are agreeing to the official rules that govern that Promotion, which may contain specific requirements of you, including, allowing the sponsor of the Promotion to use your name, voice and/or likeness in advertising or marketing associated with the Promotion. Please read the official rules carefully. If you choose to enter a Promotion, Personal Information may be disclosed to third parties or the public in connection with the administration of such Promotion, including, in connection with winner selection, prize fulfillment, and as required by law or permitted by the Promotion’s official rules, such as on a winners’ list.

e) Social Network Site Authentication

If you choose to log-in to the McKleenz Platform through Facebook, Twitter, or another social networking site, we may share information about your account with the social networking site.

f) Administrative and Legal Reasons

Required Disclosures:

We may be required to disclose Personal Information in response to a court order, subpoena, civil discovery request, other legal process, or as otherwise required by law.

Legal Compliance and Protections:

We may disclose account and other Personal Information when we believe disclosure is necessary to comply with the law or to protect the rights, property, or safety of McKleenz, our users, or others. This includes exchanging Personal Information with other companies and organizations for fraud prevention and credit risk reduction.

g) Corporate Transactions

We reserve the right to disclose and transfer your information, including your Personal Information:

To a subsequent owner, co-owner, or operator of the McKleenz Platform or successor database.

In connection with a corporate merger, consolidation, the sale of substantially all of our membership interests and/or assets or other corporate change, including to any prospective purchasers.

CHILDREN’S ONLINE PRIVACY PROTECTION ACT COMPLIANCE

We do not collect any information from anyone under 18 years of age. The McKleenz Platform, and products and services offered through it, are all directed to people who are at least 18 years old or older. If you are under the age of 18, you are not authorized to use the McKleenz Platform.

IV. HOW WE PROTECT THE INFORMATION WE COLLECT

The security and confidentiality of your Personal Information is important to us. We have implemented technical, administrative, and physical security measures to protect your Personal Information from unauthorized access or disclosure and improper use.

For example, when users book services, the information they input is encrypted through SSL encryption. We do not store credit card information on our servers, and we use SSL encryption to protect your credit card information when it is transferred to our third-party payment processor. In addition, access to your Personal Information is restricted in our offices. Only employees who need the Personal Information to perform a specific job, for example, sales representatives, managers, and customer service staff, are granted access to Personal Information. All employees with access to Personal Information are kept up-to-date on our security and privacy practices. After a new policy is added, these employees are notified and/or reminded about the importance we place on privacy, and what they can do to enhance protection for our users’ Personal Information.

It is important for you to protect against unauthorized access to your account password and to your computer. Be sure to logout of your account or to close your browser after you have completed your visit to our Site.

Please note that despite our reasonable efforts, no security measure is ever perfect or impenetrable, so we cannot guarantee the security of your Personal Information.

V. YOUR CHOICES REGARDING THE INFORMATION WE COLLECT

You may contact privacy@McKleenz.com to update, correct, or delete your Personal Information. You may also update, correct, and delete some of your Personal Information through your account on the McKleenz Platform.

In addition, you may cancel or modify the email communications you have chosen to receive from the McKleenz Platform by following the instructions contained in emails from us.

VI. HAVE QUESTIONS?

If you have any questions about this Privacy Policy, we’ll do our best to answer them promptly. Here’s how to contact us:

Email:
services@McKleenz.ae

Mailing Address:
McKleenz Technical Services LLC
Office 205, Building 2
Bay Square, Business Bay
Dubai United Arab Emirates
PO Box: 56542

PRIVACY POLICY UPDATES
• The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.

Cookies Policy

Websites maintained by McKleenz Technical Services LLC (collectively the “Site”) use a number of different cookies.

WHAT ARE COOKIES?

Cookies are small files that are downloaded to your device when you visit a website. The cookie then sends information back to the originating website on each subsequent visit, or to another website that recognizes that cookie. Cookies are useful because they allow a website to recognize a user’s device. You can find more information about cookies at: www.allaboutcookies.org and www.youronlinechoices.eu.

Cookies perform many different functions, such as letting you navigate between pages efficiently, remembering your preferences, and generally improving the user experience.

COOKIES AND WHY WE USE THEM

Cookies can be categorized by who puts the cookie on the user’s computer (or other device the user uses to browse the website).

First-party cookies are cookies placed by the party operating the website. For example, any cookies we (McKleenz) place on your computer from our Site are first-party cookies. Third-party cookies are cookies placed from a website by a party that does not own or operate that website.

We use only first-party cookies on our Site.

Cookies are also often categorized by function. We use four types of cookies by function on our Site:

1. Essential Cookies

These are cookies that are strictly necessary for the functioning of the website or for performing services that an individual user has requested. For example, we use a cookie that remembers that you are logged into the Site until you log out.

2. Analytical Cookies

These cookies collect information about how visitors use a website — for instance, which pages visitors go to most often, and whether visitors get error messages from web pages. Analytical cookies don’t collect information that identifies a visitor. All information that analytical cookies collect is aggregated and therefore anonymous. These cookies are used only to improve how a website functions.

We use cookies provided by third-party service providers, including Google Analytics, to help us analyze how users use the Site.

The Google Analytics cookies collect data tied to a user’s IP address, such as the length of time a user spends on a page, the pages a user visits, and the websites a user visits before and after visiting the Site.

You can object to the collection of your information by Google Analytics by clicking here.

The cookies provided by third-party service provider send the information they collect to that third-party service provider. For example, the cookies provided by Google Analytics send information about your Site interactions to Google Analytics. Each third-party service provider then compiles aggregated data using the information received and sends us reports on the aggregated data. These reports are not shared with other parties. We use the reports to offer better Site experiences and tools in the future. Although these cookies provide information to the third-party service providers, they are first-party cookies because we place them ourselves.

3. Functional Cookies

These cookies allow the website to remember choices users make and to provide enhanced, personalized features.

4. Targeting/Advertising Cookies

Targeting/advertising cookies are cookies used to deliver advertisements relevant to the user. They remember that a user has visited a website and share this information with other organizations, such as advertising vendors.

Cookies in this category may include Remarketing Cookies. These are cookies that remember that you visited our Site after you leave. Sometimes they collect information about what pages of our Site you visited. They then share this information with our third-party vendors, such as Google, Facebook, and Twitter. Based on this information, the third-party vendors show you advertisements on third-party websites for McKleenz products that we think may interest you based on what you viewed on our Site.

You may opt out of Google’s use of cookies by visiting Google’s Ads Settings here.

Cookies can also be categorized by how long they remain on your device. There are two broad categories of duration:

1. Persistent cookies

Persistent cookies remain on your device until deleted manually or automatically.

2. Session cookies

Session cookies remain on your device until you close your browser when they are automatically deleted.

We use both session and persistent cookies on our Site.

Location of information processing:

The information collected by our cookies is processed in servers located in the United States, France and/or other parts of Europe.

HAVE QUESTIONS?

If you have any questions about our Cookie Policy, we’ll do our best to answer them. You can email us at services@McKleenz.ae

COOKIE POLICY UPDATES

If we change our Cookie Policy, we will post those changes on this page and update the Cookie Policy modification date above. If we materially change this Cookie Policy in a way that affects how we use or disclose your personal information, we will notify you by prominently posting a notice of such changes before making them and by stating the effective date of the changes.